About Us

 

Together, we customize a survey, addressing the needs of your company and focus on critical areas to evaluate. Experienced mystery shoppers visit your location and report their observations. Audits are available to your team, within 48 hours, allowing maximum time to collaborate on solutions. Result: Happier customers within a week.

The Business Development Field Manager customizes the mystery shopping program. Through a series of visits with your team at your company headquarters as well as visits to your locations, a thorough mystery shopping program is developed, perfected, and monitored to produce the best possible results. At ServiceCheck, we realize a "one-size fits all" type of program is unrealistic, so we tailor a program to fit your unique needs.

The Account Executive is responsible for all aspects of your mystery shopping program and will ensure that your questions are answered quickly and professionally.

Every job also has a Shop Coordinator who assigns one of our experienced mystery shoppers to your shop event. The shop coordinator makes sure that the shopper meets the guidelines for the shop and that the reports are completed in a timely manner.

You are an integral part of the mystery shopping program. Together we establish measurement guidelines and discuss the results to develop an improvement campaign for your company.

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