A customerís point of view of how your operational system works.
- Identify problems in operations and customer interaction.
- Create or reinforce existing customer service training programs.
- Identify safety hazards from a customer perspective.
ServiceCheck provides you with tools to generate report summaries.
- Increased productivity/company efficiency with instant answers to customer service questions.
- Bar and line graphs available.
- Reports available online 24/7.
Comparison reports provide an objective measure of improvement/compliance with company training procedures.
- Remove the subjectivity and guesswork from employee/manager reviews.
- Potential for use in a legal setting.
ServiceCheck shows you how your companyís customer service has improved over time.
- Reviews include useful information such as new reporting options, and how to use the statistics generated through our report delivery system.
Shop your competition and gather information from a customerís perspective.
- How does your company measure up to your competitors?
- Identify competitionís missed opportunities that your company can benefit from.
ServiceCheck can survey current customers for up to date information about their last visit to your store.
- Get feedback from average customers to reinforce training/operations.
- Reinforce mystery shopping program.
Often, a phone call is the first impression anyone gets of your business. ServiceCheck evaluates how it is so far, and how your phone service can improve.