Mystery Shopping
A customer’s point of view of how your operational system works.

• Identify problems in operations and customer interaction.
• Create or reinforce existing customer service training programs.
• Identify safety hazards from a customer perspective.

Instant Reporting Capabilities
ServiceCheck provides you with tools to generate report summaries.

• Increased productivity/company efficiency with instant answers to customer service questions.
• Bar and line graphs available.
• Reports available online 24/7.

Quantitative Comparisons of locations and management
Comparison reports provide an objective measure of improvement/compliance with company training procedures.

• Remove the subjectivity and guesswork from employee/manager reviews.
• Potential for use in a legal setting.

Periodic Company Reviews
ServiceCheck shows you how your company’s customer service has improved over time.

• Reviews include useful information such as new reporting options, and how to use the statistics generated through our report delivery system.

Competition Shopping
Shop your competition and gather information from a customer’s perspective.

• How does your company measure up to your competitors?
• Identify competition’s missed opportunities that your company can benefit from.

Instant Surveys
ServiceCheck can survey current customers for up to date information about their last visit to your store.

• Get feedback from average customers to reinforce training/operations.
• Reinforce mystery shopping program.

Telephone Surveys
Often, a phone call is the first impression anyone gets of your business. ServiceCheck evaluates how it is so far, and how your phone service can improve.