Frequently
Asked
Questions
Payment
When do I get paid?
Payment for all shops is processed
in the second month after the shop
date. Funds are then transferred within the first 2 weeks of that month. For
example, June shops are paid within first two weeks in August. The “Paid on”
date in your shop log reflects the day processing began. Payment is made via
PayPal only.
I have double checked your payment policy and I
should have received my money by now.
First confirm that the email address in your profile is correct and matches your PayPal account. The email address listed in your shopper profile is the same email address we use for your PayPal payment! We cannot send them to another email address other than the one listed in your Shopper Profile. If your email address has changed, make certain that you make those changes to your shopper profile AND register the new email address with your PayPal account. See PayPal.com for more information on how to do that.
How long does it take before I get paid for my shops
I have completed?
It takes about 60 days to receive payment and reimbursement, see our payment policy within each set of shop instructions and at the bottom of every shop form. Please make certain that your PayPal email address is the same as the email address you have given to ServiceCheckReport.com.
Someone from ServiceCheck emailed me about a returned
check, even though I moved months ago! How do I get paid?
ServiceCheck uses whatever contact information we have from your shopper profile in order to contact you. If we have the wrong telephone number, email address, or mailing address, we can't reach you. This is where problems occur. If you moved and did not update your ServiceCheckReport.com shopper profile, we probably mailed your shopper check to the old address. Thankfully, many of these are returned to us in the mail, at which point, we will try only 3 times to get a hold of you vis email. Respond to the email, or give us a call to tell us that you are updating your shopper information and mailing address. After you do that, we're happy to forward your payment.
| If you completed your shop during this month... | You will be paid within the first 2 weeks of this month: |
| August | October |
| September | November |
| October | December |
| November | January |
| December | February |
| January | March |
| February | April |
| March | May |
| April | June |
| May | July |
| June | August |
| July | September |
Profile/Login
How do I sign up?
Visit www.servicecheckreport.com and click the "New Shopper Signup" button. We will ask you for some basic contact/personal info (no, we don't ask for your Social Security number) and, within minutes, you can visit our Job Board and begin applying for shops.
Note: We pay exclusively through PayPal, so you will need to register with them as well. Signup is quick, easy, and secure. We think you will enjoy the speed, convenience, and security of electronic payments, as opposed to paper checks.
How do I update my mailing address, email address, or
other profile information?
Please log into http://www.servicecheckreport.com/shoppers/LoginShopper.norm.php
Go to profile, enter your new info. Click Submit at the bottom to save the changes.
Help! I forgot
my password.
Go to http://www.servicecheckreport.com/shoppers/EmailPassword.php have your password emailed to you.
Help! I cannot
login.
Have your password emailed to you at http://www.servicecheckreport.com/shoppers/EmailPassword.php and confirm that your password and email address are correct.
To access our website, open a fresh browser window (i.e. outside of AOL mail, Hotmail, etc.), and then manually type in our web address (http://www.servicecheckreport.com/shoppers/LoginShopper.norm.php) to login. Pay close attention to upper and lower case characters.
My MSPA certification code won't register on your
site. Why not?
Please visit:
http://www.mysteryshop.org/faq1.php
https://www.sassieshop.com/sassiehelpers/common/CertificationHelp.php
Applying
for Shops
How do I apply for a shop?
Read the complete email notification. At the bottom of the email, find your state among the "Available Shops" and click on its link. (If the link is not blue, copy and paste the link into a web browser.) Then, enter your email address, and password. You will receive a message that says, “Your application has been accepted”. Based on the applications that are received, the scheduler will assign the shop to a shopper. If the shop has already been assigned, it will say “Scheduled” next to the location and you will not be able to apply. You can also log into www.servicecheckreport.com and check the job board for available shops.
I received an e-mail 30 seconds ago notifying me of a
shop in my area but when I check the Job Board, it's not there. How did
another shopper get the job? I am notified of new mail immediately!
Am I not on your "special list" of shoppers!?!
We do not have a "special list." These e-mails are sent to hundreds (sometimes thousands) of shoppers within minutes.
Some people are under the impression that e-mail is instantaneous (and it often is) however, depending on your e-mail provider, it can take minutes, hours, or even days for our message to reach your computer screen. That is, if their junk mail filter doesn't remove it instantly.
Your best bet is to make a habit of checking our Job Board regularly. We post most shops around the 25th of each month.
I do not fit the (age, gender, etc.) criteria for a
shop. Can I do it if I bring someone along who does?
No, the shop must be assigned to a shopper that means the specific shop criteria. Clients use demographic reporting and it is important that shoppers meet their complete criteria for mystery shops.
I saw your posting on XYZ site, but there are no
shops listed on your job board.
We post the majority of our shops on the job board around the 25th of each month for shops in the following month, then occasionally throughout the month.
Listings on other sites may not match what is currently available at http://www.servicecheckreport.com
I applied for a shop, but the application disappeared
from the My Apps page. What happened?
The shop was assigned to another shopper. Please refer to the status explanations posted on My Apps page:
|
STATUS
EXPLANATIONS |
||
|
|
*
Assigned to you |
This
shop has been assigned to you - view it in your Shop Log |
|
|
*
Pending |
The
scheduler has not assigned this shop to a shopper yet |
|
|
* Closed |
Shops
assigned to other shoppers are removed from this page. |
I clicked on a link in a shop announcement email. I
saw the list of locations I wanted to shop. I selected the location I wanted, then
input my email address/password to login. Now that I'm logged in, I tried to
put in an application for this shop after finding it on the Job Board, but your
site tells me I already submitted an application. What gives?
Read before you click. You probably
logged in on a page that looks sort of like the one below. Note that the button
underneath the fields where you input your email address and password reads,
"Apply for this shop." This submits an application for yout to
complete the shop shown on the page (in the yellow highlighted box), AND this
logs you into your ServiceCheckReport.com account at the same time.
Cancelled
Shops
I just received an e-mail stating that my shop was
cancelled. I didn't even know I had a shop!
Unfortunately in addition to your shop being cancelled, your account has been deactivated. You must read all information in shop notifications before you apply for a shop. Among other important information, you will find the following:
After you apply for a shop, please check the status of your
application at http://www.servicecheckreport.com/ --> "My
Apps." This bypasses any missed
shop confirmation emails.
DO NOT rely on the confirmation e-mail. If you've submitted
an application, it is YOUR responsibility to check your shop log and determine
whether you've been assigned the shop.
I applied for a shop by mistake, how do I cancel?
If the shop has not yet been assigned, log into http://www.servicecheckreport.com/shoppers/LoginShopper.norm.php and go to “My Apps” to remove your application before we assign the shop.
How do I cancel an assigned shop?
If you must cancel an assigned shop, notify us at least 48 hours before the due date. Failure to do so will result in deactivation. To cancel your shop, log into http://www.servicecheckreport.com/shoppers/LoginShopper.norm.php and click the "Contact Scheduler" link. You may also call us at 310-763-8340.
My shop was cancelled before the due date, what
happened?
When you are assigned a mystery shop, you must confirm the shop as soon as possible. Shops that are not confirmed will be cancelled and reassigned.
To confirm that you will complete your assigned shop, you can either click on the confirmation link in your acceptance e-mail, or at http://www.servicecheckreport.com in your shop log.
Shop
Directions
Where can I find the shop instructions?
Access your shop at http://www.servicecheckreport.com/ -->"Shop Log" --> "Print" --> "Click Here to Download Instructions" and save for your records.
When is my shop due?
When is the survey due?
Unless otherwise specified, the online shopper report must be filed within 24 hours of your visit or by the “submit due date,” whichever comes first. Please check your shop log once you receive an assignment to check on the due dates; they are very important.
* Shop Due - This is the last date you
have to visit the location by to complete the mystery shop.
* Survey Due - This is the date by
which your fully completed survey is due. By this date your shop should be in
“Completed” status.
* Don't
shop before - This is the date on and after which you can do
the shop. The shop cannot be done before this date.
Ratings
What is a rating?
A rating is assigned to each completed and finalized mystery shop report that is submitted. Ratings are based on a grading scale of 1-10 with 10 being the best. Reports are evaluated for spelling/grammar/punctuation, thoroughness, descriptiveness, and overall quality (i.e. performed correctly, how it reflects the effort involved).
How do I get (or increase) my shopper rating?
A rating may be enforced for certain shops. To get a rating, you must apply for and complete shops that do not require a rating. The best time to check for these shops is around the 25th of the month (when we post most of our shops for the following month), and near the end of the month (when certain requirements are relaxed in order to encourage shoppers to apply).
To increase your shopper rating, be sure to follow all shop instructions in addition to the report submission guidelines.
I don't think the rating I received for my shop was
fair/correct. How do I challenge this rating?
We highly discourage you from contesting your shop rating. We will certainly make corrections if a mistake was made, however 99% of shops actually end up with a LOWER RATING after a second review.
If you request that we reconsider your shop rating, we reserve the right to re-review the ENTIRE report for other errors that may not have been noticed on the first review. As such, it is frequently best to accept the current rating and improve your overall shopper rating by completing other shops.
Submitting
Reports
How do I make corrections to my survey after I have
submitted it as complete?
Mistakes may be edited after submission as long as status is marked “new,” “complete” or “incomplete.”
How do I confirm that you have received my completed
mystery shop report?
After you submit a report, you MUST return to your shop log to confirm that the shop status is “Complete”. If the shop status is “NEW”, then we have not received the online report. If the shop status is “Incomplete,” that means the report is missing information, and you must make corrections before we can review the report.
Something happened!!! My work is gone!
Unfortunately, due to the nature of the Internet, dropped connections and other unfortunate errors do happen. If one of these rare but fatal events occurs while you are completing your report, your most recent submission will be lost and you will have no alternative but to start your report from the point of your last successful save.
To help combat this, we have two recommendations: 1) Save early and save often -- The more successful saves you make, the less work you will have to redo if something does happen. 2) Use word processing to write your narratives -- Not only is spell check and even possibly grammar check built-in to most word processing programs, but if your narrative is lost in transmission, then you can just go back to what you have in the word processor and copy and paste again (no need to write everything over from scratch). MS Word is a popular program. There is also a free, open source program available at OpenOffice.org.
Receipts
What do I do with my receipt? Do I have to send a receipt?
Yes, you must send a receipt for each mystery shop that you complete. A copy must be faxed, e-mailed or mailed within 24 hours of completion. ServiceCheck reserves the right not to process payment if receipt is not received in the specified time. If you do not get a receipt, an explanation in a separate e-mail to receipts@servicecheck.com is required. Always keep a copy of the receipt for your records.
Please be sure to include 6-digit shop # (available at the top of your report form) and your name.
|
XYZ Shop (Shop #123456, by
Joe/Josephine Shopper) |
Email: receipts@servicecheck.com.
Please use only .jpg or .gif or .tiff formats. Attachments
in other formats are not accepted.
Subject line must read: #123456, Shopper Name
Fax:
Last Name A-M: 310-362-8998
Last Name N-Z: 310-943-1468
Mail:
Receipts
Building A, 2nd Floor, Suite #4
Did you get my receipt?
Yes, if you have not heard from us, then we have received your receipt. We will let you know if we have not received everything we need. Always keep a copy of the receipt for your records.
It's Monday morning and your fax line will not
connect. What do I do?
Please mail or email the receipt or wait until later Monday morning to fax the receipt. Our fax lines are very busy during the weekend.
How
do I contact ServiceCheck?
You can call us at 877-388-0216 or email support@servicecheck.com. Our office hours are Monday – Friday, 8am –
5pm, Pacific Time.